Frequently Asked Questions
How are your products made?
We utilise laser-cutting and engraving techniques to craft our products with precision and care. Each piece is made to order in Perth.
Can I personalise the products?
Absolutely! Personalisation is at the heart of what we do. Many of our products can be customised with names, dates, or messages to make them uniquely yours.
What if I have a design idea that's not listed on your website?
We love working on custom designs! Feel free to reach out to us with your ideas, and we'll be happy to discuss bringing your vision to life.
What materials do you use?
We source high-quality materials that ensure the longevity and aesthetic appeal of our products. These include wood, acrylic, and more.
How long does it take to receive a personalised order?
The production time varies based on the complexity of the design and our current order volume. Generally, you can expect your personalised order to be ready within 5-7 days.
Can I return or exchange a personalised item?
Since personalised items are created specifically for you, we don't accept returns or exchanges. However, if there's an issue with the product's quality or accuracy, please contact us and we'll be happy to assist.
Do you offer bulk or corporate orders?
Yes! we welcome bulk and corporate orders. Contact us to discuss your specific requirements.
Can't find what you're looking for?
Send us an email or fill in our custom request form.